VibeChaser T review for Dallas Family Medical & Aesthetics

I recently visited Dr. Reishen’s office for personalized primary care services, and overall, my experience was positive. With a private parking lot that offers plenty of parking, the office is located on the second floor and easily accessible. Dr. Reishen was wonderful—very pleasant and attentive throughout my appointment. They took the time to listen to my concerns and provided a clear explanation of potential plan of care options. My consultation for Biote was particularly informative. It was presented as a potential treatment but not the only option, which I appreciated. I’m giving four stars due to some issues with communication and the front office staff. The person at the front desk was sweet but seemed new and initially couldn’t locate the correct paperwork for me to complete. Once found, I noticed the paperwork stated that I needed to bring recent labs for Dr. Reishen to review and that the consultation fee was $150—none of this information was communicated when I booked the appointment. When I asked about the consult fee, I was told the consultation was actually free. After I left the appointment, the front desk called to inform me they forgot to collect the $150 payment for the Biote labs and that the labs wouldn’t be sent for processing until the payment was made. While I appreciate the care and professionalism of Dr. Reishen, better communication and clarity from the office staff would improve the overall experience.