J A
I visited January 21 for a paid consultation. Consultation was fine, it was about treatments I didn’t specifically asked for but I was curious because I wanted to book it a week after before my trip. I was told by the nurse I would get an email to list what these treatments they were suggesting was and I preferred that so I could do my own personal research before making a decision and also spending money which is not an issue. I was told I’d get the email that night - it never came. I reached out over the weekend and their automated bot in their site said they would follow up. Nothing. It’s now a week later. 8 days later. I leave in 2 days, and it’s too late to book anything. I paid money for a consultation that I don’t even know what those things were called - she could’ve just written them down and I would’ve done my own research after. Anyway. I took off work time to go in the afternoon, paid $$ and felt it was a waste of time. The same thing happened last year which led me to another clinic - I have the unanswered email from that too. I think it’s a sign this place is not responsive to a client’s needs who needs to make informed decision. If they don’t value your time. Go somewhere else.